At Nathanson and Company, we have proven experience in transforming business operations to improve quality, service levels, productivity and customer satisfaction while reducing costs.  Using our rapid assessment methodology, we work with you to quickly analyze your current environment, identify issues, and provide specific recommendations to mitigate all issues organized into a strategic transformation roadmap.

 

The strategic transformation roadmap is then used as the basis to develop and implement formal transformation programs to quickly realize the benefits of our recommendations that you can translate into savings, use to deliver more functionality to your business units, or a combination of both.

 

Our transformation programs are structured with clear objectives, a concise project plan, clear roles and responsibilities and are traceable back to our recommendations.  In short, we make sure everyone knows what needs to be done, when it needs to be done and who is responsible for doing it.

 

We lead your transformation to success, transferring skills and knowledge at the same time, which minimizes your cost and allows you to continue improvements after we are gone.

 

We define success criteria that enable you to measure and report on the progress of transformation programs, so you always know exactly where you stand.  We communicate openly, clearly and often, bringing solutions, not problems to the process.

 

Each engagement is led by a dedicated partner that provides the deep expertise and leadership and is accessible anytime you need.   Our small, agile engagement teams collaborate with your company’s resources to provide an optimum blend of experience and value.

 

When we leave, your organization will be providing better service at a lower cost and be able to demonstrate it using clear metrics and comprehensive reporting.  In addition, we leave you with the management system and tools in place to drive continuous improvement.

 

Service Economics is the key

Nathanson and Company has applied two primary methods for improving operational processes and reducing costs.  First, we optimize each business activity or service in the most efficient and cost effective manner.  Second, we eliminate the need to perform an activity altogether by reducing the demand for a service or eliminating the underlying condition that led to the need for the service.

 

Together, we call these methods “Service Economics”.

 

The application of Service Economics leads to lower costs and improved service levels, but it is not easy to achieve.   We have exploited the principles of Service Economics successfully for 16 years and have pioneered the delivery methods that ensure success.  We have developed proprietary tools and processes to optimize the process and those that are applicable will be adapted for your company.