Nathanson and Company provides the leadership, experience and skills to make outsourcing successful and deliver on the promise of service improvement and cost savings. We offer a broad array of outsourcing advisory services to support our customers in every phase of the outsourcing lifecycle. Our Partners are seasoned, hands-on leaders, each with a minimum of 25 years of industry experience developing and delivering complex outsourcing programs. We have proven methodologies and tools to handle all outsourcing scenarios, including competitive bid, single source and renegotiation.
We have worked with every major outsourcing provider and have a deep database of their costs, best practices and challenges and use this proprietary information to help you select the partner that best fits your organization.
We work closely with your team to clearly define the scope of services to be sourced and identify and select the right suppliers. We then draft and negotiate an agreement that keeps you in control and links the supplier’s success to the attainment of clear, measurable goals. We prepare your organization to successfully manage the agreement and navigate the inevitable changes that will occur.
Over our company’s history, we have completed ITO, BPO and BTO transactions valued at over $25 billion. Using our services, customers have saved over $6.5 billion while improving quality and service levels.
In each outsourcing advisory engagement, we apply a common set of principles to derive the best outcome for our customers. Our techniques and tools have led to an average customer savings of 28% and a return on our customers’ investment in our services within 30 days following service commencement.
Core tenants of our structured Outsourcing Methodology
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We use our operational know-how to rapidly assess your operation and identify the universe of service improvement and cost savings opportunities, paying careful attention to the current state and the underlying conditions influencing your business.
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We use our toolset to build a model that establishes a financial baseline for your operation and the business case for outsourcing.
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We work closely with the supplier to shape an outsourcing solution that eliminates waste, maximizes savings and captures the entire value of the opportunity.
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We shape an agreement that protects your interests, keeps you in control and links the supplier’s success to the attainment of the future state and incents them to solve problems quickly.
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We are your representative at the negotiations table, facing off with the supplier to address the tough issues and advising on every step of the negotiation.
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We maximize the use of your legal resources (internal or outside counsel) to leverage their experience in the most efficient and cost effective manner.
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We prepare your organization to successfully manage the agreement and navigate the inevitable changes that will occur.
Each engagement is led by full-time Partner and supported by a combination of senior Nathanson consultants and customer resources. We shape the size and composition of each engagement to match the customer’s unique requirements and their operational and financial realities. We leverage an extended team of client resources to get the work done. This approach provides the most cost effective solution and facilitates knowledge transfer.
Proven experience in all outsourcing scenarios
Whether competitive bid, single source, renegotiation or special circumstance, we have the proven experience to ensure your outsourcing engagement is a success.