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Testimonials

Tim Kelly

CEO, Network Solutions

'The Nathanson Team was highly skilled and on site every day.  They brought a new perspective to our problems and were a part of helping us identify and implement the solutions.  We would absolutely work with them again if the need arises.'

 

'The Nathanson Team did a great job for Network Solutions in two areas; Customer Service and IT/Engineering.  As a result of their work we were able to improve our cost structure in both areas of the business.'

 

'Nathanson helped us improve our processes and reduce costs through strategies for system improvements, workforce management, outsourcing and process design.'

Steve Bandrowczak

Senior Vice President, HP

'Nathanson and Company is the best consulting team I have ever used in over 30 years.'

 

‘I’ve had Nathanson renegotiate multiple major contracts for me at Lenovo and Nortel and each time they delivered savings of over 30%, superior SLA’s and terms and their fees were paid back by less than a month’s worth of savings on the contracts.  Best consulting team I have ever used in over 30 years in IT.  That's why I hired them at HP.'

 

'The Nathanson team has always exceeded my expectations.'

Marcio Castro

CTO, BVMF Bovespa

'Working with Nathanson and Company is the best experience I have ever had with a Consultant.'

 

'With some consulting firms, you get a team with a senior manager and talented young resources, which do not always bring the value you originally envisioned. At Nathanson the experience is deep and wide and the team is very well orchestrated, bringing a lot of value throughout the whole process.'

 

'Nathanson and Company is an excellent partner to quickly and effectively assess an IT organization, design a transformation program and help you implement it.'

 

'I cannot emphasize enough how important is the Nathanson experience around due-diligence, outsourcing deployments and subject matter expertise.'

 

'Executive rapport is great as well as is the overall Project Management.'

 

'Nathansons' expertise in IT transformation and outsourcing allowed them to bring a well balanced structure to BVMF with excellent results.'

 

'The initial engagement was to assess the IT support and infrastructure for the Trading Systems and Operations. The report presented was acclaimed by everyone, since it was an extensive diagnosis that could be used as an implementation cookbook.'

 

'After using Nathanson for a successful Assessment project, we further engaged them to implement their recommendations… with Nathanson driving some projects, guiding us on others and managing the entire program. It was a great experience.'

 

'Due to great results we have had 2 follow-up engagements with Nathanson so far.'

 

'The team is extremely experienced and divided among areas of expertise. They are very knowledgeable, but also very respectful of the working experience of the company´s team.'

 

'The process for the assessment and also for the deployment of process improvement is very pragmatic and easy to replicate, we learned a lot and surely will be leveraging on that experience from now on.'

George Reichert

Senior Vice President, Lenovo

'The Nathanson team developed and executed a plan and worked closely with my team to drive $105 MM cost from my budget through effective negotiation of vendor agreements, organizational strategy and operational optimization.'

 

'The difference between the Nathanson team and other consulting organizations is that the Nathanson guys not only drive the planning phase but also roll up their sleeves to make sure the plans are successfully executed and that the significant savings are realized.'

 

'You want Nathanson and Company on your side of the table during a negotiation.  They saved us tens of millions of dollars…  Their contribution is invaluable!'

 

'Nathanson and Company bring experts to the negotiation that can effectively square off with any outsourcing vendor.'

Paul Madarasz

President, AIG Technologies

'The Nathanson teams’ expertise in negotiating outsourcing agreements helped us to renegotiate a long term agreement in preparation for insourcing and saved us over 25% on a run-rate basis.'

 

'The Nathanson teams' deep understanding of service delivery and process management enabled them to be fully productive and driving value literally the first day they were on-site.'

 

'Nathanson and Company assisted us in redesigning our entire worldwide service delivery process supporting close to 100,000 employees.  With their help, we implemented a single-threaded process and ticketing system which dramatically reduced our cycle time and cost of service.'

Ricardo Redenschi

Director, Infrastructure and Production, BVMF Bovespa

'The resources from Nathanson and Company are amongst the best I have seen at any consulting company .'

 

'Nathanson did not just tell us what to do, but listened to us, incorporated our feedback and then successfully led the implementation of our transformation.'

 

'The Nathanson transformation project was very successful with tangible, measurable improvements in our organization.'

 

'The new support model designed by Nathanson is a big improvement in our organization.'

Carole Gridley

Vice President, Business Development, Qwest

'Nathanson and Company are skilled professional negotiators.  They have a solid, well thought out approach honed from years of first hand experience with the toughest of outsourcers.'

 

'Having worked with Rick, I can tell you, I have never met his match across the table.  His know-how is unparalleled in the industry and his approach is a pleasure to watch.'

 

'Nathanson and Company bring a unique perspective to the structuring of ITO/BTO contracts having been outsourcers themselves.  The know the savviest tricks of the trade and know how to protect your business from cost overruns.'

 

'Nathanson and Company are not only professional and knowledgeable but it's a real pleasure to work with them.  They are steady and clam, keeping you focused on the strategy at hand.'

 

'Nathanson and Company offer proven solutions for your needs while still bringing to bear the assets of working with a small company; personalized service and a devotion to customer satisfaction.'

Dan Pritchard

CEO, eCommerce Industries

'When you work with Nathanson and Company, their Partners are on site leading your project.  The level of expertise, work effort and results far exceeds that of any consulting company I have worked with.'

 

'Nathanson knows how to optimize a business process and get results quickly.'

 

'Nathanson empowered our team and left us the process and tools to build on the foundation they put in place.'

 

'Nobody works harder or smarter than the Nathanson team.'

 

'Nathanson and Company are the best negotiators I have ever seen.'

Dave Reisenauer

Director, Global I/T Operations, Hitachi Global Storage Technologies

'The knowledge gained by training from the Nathanson team created our strong contract management team.'

 

'The Nathanson team consistently enabled us to negotiate from a position of strength which returned value many times over their cost.'

 

'The Nathanson team helped us craft an outsourcing agreement that met our business needs.  They were involved from the first contract negotiations through implementation of the permanent operational team.'

David Lipetz

Vice President, Marketing, eCommerce Industries

'The Nathanson team performed beyond expectation.'

 

'Nathanson managed to keep everyone involved on track and on schedule.'

 

'The Nathanson and Company team has set the bar in terms of expectations.'

Ina Taylor

Leader, Work Flow Management, Nortel

'I am an operational manager in an IT organization with responsibility for 24x7 service.  My work load has increased multi-fold over the past couple of years and the process gaps have grown as the result of a rapidly changing company.  Nathanson has been key in helping me build a process that is flexible and adaptable for my team.  The results have been outstanding!'

Jeff Balagna

Vice President, Customer Care, Sprint

If you are going to outsource, the first thing you should do is hire Nathanson and Company.

Jim Cantwell

Director - Support Services, Nortel

'I appreciate all the work N&Co has done for us.  I look at where we were a year ago and where we are today and the difference is night and day.  N&Co provided the guidance to implement the extended enterprise vision of the IT organization and worked side by side with us to put the plan into practice.'

Jimmy Mulik

VP, Performance Management, Nortel

'In March of 2008 the Nathanson team partnered with my Global Desktop Organization and in less than six months reduced our 3rd party costs by more than 40% and $7M.  N&Co’s data driven modeling as well as their contractual and operational expertise were the critical enablers behind our success.'

Jimmy Mulik

Leader, Service Operations, NetApp

'The Nathanson team dramatically changed our approach to continuous improvement.  By reshapinghow we manage demand and allocate our resources against incidents, service requests and projects, we were able to drive our unit costs down, improve productivity and create additional capacity to speed the ROI of our projects.'

John Ridilla

Manager, User Support and Contract Management, "Hitachi Global Storage Technologies

'The Nathanson team is the ‘Delta Force’ of contract management!  You want them by your side in the heat of negotiation!'

 

'The Nathanson team worked with us side by side to audit the delivery of services to help ensure we were getting the value from our outsourcer.'

Ken Applehans

Director, PMO/Portfolio Management, Avaya

'In my career I have run many acquisitions and RFP projects both internally and externally.  I found the process N&C used to be flawless.'

 

'Having N&Co at the table with us during RFP development and negotiation kept us focused and allowed us to reach our goals rather than being distracted as often happens in technology services acquisition.'

Manjit Singh

Chief Information Officer, Las Vegas Sands

'After reviewing the contract for the final time, I was struck with how much easier this was to negotiate, thanks to your involvement, compared to what I had done at other companies. It’s a solid contract which sets us up for success.' 

Michael Steele

Program Manager, Nortel

'What an outstanding process it has been working with the Nathanson team. Their experience in finding IT cost reduction opportunities and in renegotiating contracts is unique in the consultant community.  Manyconsultants restate the obvious, but Nathanson brought a fresh approach that saved Nortel millions!'

Mike Eubanks

Manager - Support Services, Nortel

'I can't overstate how much I learned from N&Co.  Participating in the lifecycle of solutioning, services acquisition, transition, and contract governance implementation was impactful for me and my team.  N&Cocame in and made a significant impact on our department.  We could not have done it without their guidance and support.'

Rick Bunker

CIO, ICG Commerce

'Nathanson and Company knows business process transformation better than anyone in the industry.'

 

'The combination of disciplined approach, superb negotiating skills, and relentless pursuit of comprehensive statements of work virtually ensures an outstanding agreement for Nathanson & Co's clients.'

 

'Only Nathanson and Company is staffed entirely by professionals who have been on the delivery side of some of the highest profile outsourcing deals, and can thus perfectly deconstruct their opposition and guarantee the best possible deal for their clients.'

 

'Having a Nathanson & Company team dedicated to building operational, financial and delivery models of the outsourcing deal while it is under construction enables a client company to negotiate from a position of perfect clarity and strength.'

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