At Nathanson and Company, we have extensive experience in transforming business operations to increase quality while improving efficiency and reducing costs.  We use our proven transformation methodologies to analyze your current operating environment and identify issues and inefficiencies quickly.  We provide specific recommendations to address both the strategic and tactical issues we discover, organized into an implementation roadmap. This analysis is then used as the basis to develop and implement programs to eliminate unnecessary work, coordinate required work, optimize processes, improve operational discipline and validate resource requirements.  We define success criteria that enable you to measure and report on the progress of transformation programs, so you always know where you stand. 

When we leave, your organization will be providing better service at a lower cost and be able to demonstrate it using clear metrics and comprehensive reporting.  In addition, we leave you with the management system and tools in place to drive continuous improvement.

Building off the assessment and strategy, we work with you to manage a transformation program and realize the benefits within a short period of time yielding significant quality improvements, increasing productivity that you can translate into savings or delivering more functionality to your business units.

Service Economics

Over the past 25 years, Nathanson has applied two primary methods for improving operational processes and reducing costs.  First, we optimize each business activity or service in the most efficient and cost effective manner.  Second, we eliminate the need to perform an activity altogether by reducing the demand for a service or eliminating the underlying condition that led to the need for the service.  

Together, we call these methods “Service Economics”.

The application of Service Economics leads to lower costs and improved service levels, but it is not easy to achieve.   We have exploited the principles of Service Economics successfully in numerous engagements and have pioneered the delivery methods that ensure success.

We pay close attention to the way things are because they got that way for a reason.  We leverage our experience, tools and methods to analyze your environment and business challenge. We create a strategy that meets your needs and can be implemented within the cultural realities of your company. 

We drive your project to success, transferring skills and knowledge at the same time, which minimizes your cost and allows you to continue improvements after we are gone. We make sure everyone knows what needs to be done, when it needs to be done and who is responsible for doing it. We communicate openly, clearly and often; bringing solutions, not problems to the process. Whenever possible, we prefer to align our economic interests with your success.

We provide laser-like focus to solve your problems, make your business run better and reduce your operating costs.  Most of the business problems that you encounter are not unique.   We have dealt with the same problems first-hand and know how to solve them quickly and cost-effectively.   When you have a unique issue, our consultants have the seniority and creativity to understand the problems and design valuable solutions quickly.  Our most senior resources spend their time in front of our customers and draw upon their deep experience to understand their customer’s problems, create solutions and implement them quickly.   Each engagement is led by a dedicated partner that provides the deep expertise and leadership and is accessible anytime you need.   Our small, agile engagement teams collaborate with your company’s resources to provide an optimum blend of experience and value.

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