Case Study #16
The client had an aggressive project implementation schedule with severe consequences for delay. A large systems integrator was engaged to lead several major elements of the implementation and supply resources to support the client’s work efforts for several other projects. In order to deliver the project within the defined budget, the client would need to leverage resources from several off-shore locations, including India, China and the United States. The client did not have a delivery model suited for extensive offshore resource usage and the client needed to ramp up quickly in order to maintain the tight implementation schedule. In one case, the client required over 100 qualified SAP resources to commence development work immediately in order to preserve its aggressive implementation schedule.
Second, Nathanson and Company engaged with vendor and client resources to define and document the system that would be used to effectively manage resources performing work in various work locations, including requirements gathering and communications, progress reporting, remote access to client development systems, work procedures (including code control, access permissions, change control, etc.), resource replacement and quality assurance and testing.
Business Challenge
A thirteen billion dollar international technology products and services company was seeking to transform and migrate acquired and existing operations, systems and infrastructure to a single, consistent, world-wide operating model and applications suite.The client had an aggressive project implementation schedule with severe consequences for delay. A large systems integrator was engaged to lead several major elements of the implementation and supply resources to support the client’s work efforts for several other projects. In order to deliver the project within the defined budget, the client would need to leverage resources from several off-shore locations, including India, China and the United States. The client did not have a delivery model suited for extensive offshore resource usage and the client needed to ramp up quickly in order to maintain the tight implementation schedule. In one case, the client required over 100 qualified SAP resources to commence development work immediately in order to preserve its aggressive implementation schedule.
Our solution
Nathanson and Company quickly analyzed the situation and proposed a two prong solution. First, Nathanson partners established a resource on-boarding process that provided a vehicle for the client to properly communicate requirements to the systems integrator, determine the required resources including qualifications, skill sets and geographic location, quickly evaluate, select and orient candidates to their projects and get them productive the first day on the job. The process also allowed for resource performance monitoring and enabled the client to identify “bad fit” resources quickly. After implementing this process, the team drove a daily cadence with the systems integrator to track the progress towards fulfillment of each client resource request through the entire sourcing lifecycle.Second, Nathanson and Company engaged with vendor and client resources to define and document the system that would be used to effectively manage resources performing work in various work locations, including requirements gathering and communications, progress reporting, remote access to client development systems, work procedures (including code control, access permissions, change control, etc.), resource replacement and quality assurance and testing.
Results achieved
By engaging Nathanson and Company for outsourced resource management services the client was able to engage 100+ qualified resources who were engaged and participating in the program within thirty days. In addition, the client was able to rapidly replace existing vendor resources that were not performing as desired. Our efforts also provided the client with significant costs savings over an on-shore only model while maintaining quality.